Shipping & Returns


Shipping Information

 

We can currently ship Worldwide
 

 

We aim to process your order and ship your My Friend Goo within 48 hours. We send all our My Friend Goo Royal Mail Second Class. If you would like your My Friend Goo quicker, please contact us directly to see if we can arrange a different postage method.

Easy Returns & Exchanges

We hope you love your My Friend Goo as much as we think you will but if for some reason you are not happy with your purchase then please send your My Friend Goo back to us at:

Cloud and Cuckoo
27 Ringwood Crescent,
Wollaton,
Nottingham.
NG8 1HL
United Kingdom

 

If you do decide to change your mind about My Friend Goo, you need to inform us within 7 working days of receipt by contacting us at cloudandcuckoo@gmail.com. We will then be happy to make a refund or exchange providing the items are returned complete, unopened, in perfect condition and in their original packaging within a further 7 working days. You will need to pay the costs of returning your package pack to us (return delivery charges are only refundable if you have received an incorrect or faulty item from us). We strongly recommended that you obtain proof of posting and we cannot accept responsibility for lost parcels.

We would like to avoid disputes and want you, our customer, to be happy so if you do have a complaint, please contact us directly at cloudandcuckoo@gmail.com and we will respond to you within 24 hours with a solution.

Refunds

We'll refund your money for the value of the goods, excluding original postage costs (postage will only refunded if the item is faulty or you have received an incorrect item) within 1 week of receiving your return.  All monies will be returned via your original payment method.

Incorrect or faulty items

We really hope this doesn't happen but if it does then we are of course happy to accept responsibility for our mistake.  If you have received an incorrect or faulty item then please email us cloudandcuckoo@gmail.com with your order number and provide details (and whether you require a refund or a replacement). We will then respond to you and let you know how to proceed.

Please note that as our items are all individually handmade, some imperfections may appear in the latex. These are perfectly normal and do not effect the performance of My Friend Goo and they do not constitute a faulty item.